Handle "Session died unexpectedly" cases better
planned
Jaril Valenciano
Occasionally a user would get a "session died unexpectedly error". The problem is, it doesn't give them any actionable information. Should they refresh, and it will work immediately after that? Or is there a bigger problem, in which case they should come back to view their recording in an hour or so?
We should make it obvious which is which. In the case of the first one, if a refresh is all that's needed, we can save them a step by triggering the refresh for them.
J
Jason Laster
Definitely.
My hunch is that it is something that it is something broken with their recording. In some cases, they can refresh and it will work, in other cases, we need to do something to fix how we make that kind of recording.
In either case, we should probably show an error modal that apologizes and prompts users to refresh.
I worry about the auto-refresh being a problem if it keeps failing and users dont know what is going on.
J
Jason Laster
planned